Handling Ground Services Quiz
This quiz is designed to assist Level 3 Tourism trainees in preparing for the upcoming National Examinations.
Prepared and designed by: OMOGUNWA EMMANUEL
Contact Number: +250782626710
Email: info@learncoga.online
1. What is the main purpose of reconfirming tour services?
2. True or False: Ground handling includes services essential for the take-off and landing of an aircraft.
3. Complete the sentence: ________ transport is a form of sustainable transportation using human muscle-power.
4. Which of the following is a type of commercial ground transportation service?
5. The relationship between a tour guide and a tourist is similar to:
6. Match the type of tourist attraction with its description:
A. Natural Attractions – 1. Man-made places built to attract visitors
B. Heritage Attractions – 2. Products of nature like waterfalls and mountains
C. Purposeful Built Attractions – 3. Historic and cultural sites like ruins
7. What should be included in a clientβs welcome kit?
8. True or False: Overbooking is encouraged in the hotel industry.
9. What is the purpose of a pre-tour briefing?
10. Complete the sentence: A ________ reservation requires payment in advance.
11. Which of the following is NOT a type of tour briefing?
12. The process of checking in at a hotel is similar to:
13. Match the emergency type with its description:
A. Pre-emergency – 1. Operations after the emergency for recovery
B. Life-saving – 2. Operations with sufficient warning for evacuation
C. Post-emergency – 3. Operations with insufficient warning for rescue
14. True or False: A non-guaranteed reservation requires payment at the time of check-in.
15. What is the first step in responding to an emergency situation?
16. Complete the sentence: ________ is a type of mitigation technique that involves modifying buildings to protect them from hazards.
17. Which of the following is a client-oriented emergency?
18. The relationship between a hotel check-in and a reservation is similar to:
19. True or False: A no-show guest is one who has a guaranteed reservation but does not check in for 3 days from the arrival date.
20. What does FAQ stand for in the context of a client welcome kit?
21. Match the mitigation technique with its action:
A. Prevention – 1. Modifying buildings to protect from hazards
B. Property Protection – 2. Regulatory actions to reduce hazard losses
C. Public Education – 3. Informing citizens about hazards
22. Complete the sentence: ________ is the process of collecting client information during hotel check-in.
23. Which of the following is a step in hotel check-out procedures?
24. True or False: Departure transfer is the final travel service aimed at generating long-term customer relations.
25. The process of handling emergencies is similar to:
26. What is the role of frontline staff in tourism?
27. Complete the sentence: A ________ is a guest who arrives without a reservation.
28. True or False: All hotel buildings on the West Lafayette campus have fire suppression systems.
29. Which of the following is a type of mitigation technique?
30. Match the emergency procedure with its action:
A. Active Shooter – 1. Move to higher ground
B. Flood – 2. Lock or barricade yourself inside
C. Earthquake – 3. Take cover under a desk
31. What is the purpose of a departure transfer?
32. True or False: A tour briefing includes providing tour commentaries.
33. Complete the sentence: ________ is a type of emergency operation conducted with sufficient warning.
34. Which of the following is included in a client welcome kit?
35. The relationship between a tourist attraction and a visitor is similar to:
36. What is the definition of ground handling?
37. True or False: All guests must be welcomed warmly at the hotel to create a positive first impression.
38. Complete the sentence: A ________ is a type of guest who may leave without paying.
39. Which of the following is a step in the emergency management process?
40. Match the hotel procedure with its description:
A. Check-in – 1. Guest leaves the hotel
B. Check-out – 2. Guest arrives and registers
C. Registration – 3. Collecting client information
41. What is the purpose of a client welcome kit?
42. True or False: A tour guide should provide their phone number to tourists for emergencies.
43. Complete the sentence: ________ is a type of tourist attraction protected by UNESCO.
44. Which of the following is a common mitigation action?
45. The relationship between a departure transfer and customer satisfaction is similar to:
46. What is the role of a tour guide during a pre-tour briefing?
47. True or False: Evacuation is notified by audible alarms and flashing lights.
48. Complete the sentence: A ________ is a type of emergency caused by human actions.
49. Which of the following is NOT an emergency situation?
50. Match the emergency management step with its description:
A. Preparedness – 1. Actions to return to normal conditions
B. Response – 2. Activities to enhance disaster response
C. Recovery – 3. Actions during a hazard impact
π You’ve completed the quiz! Good luck on your exam! π












