Tour Guiding Services Quiz
This quiz is designed to assist Level 4 Tourism trainees in preparing for the upcoming National Examinations.
Prepared and designed by: OMOGUNWA EMMANUEL
Contact Number: +250782626710
Email: info@learncoga.online
1. What is the primary purpose of a tour orientation provided by a tour operator?
2. True or False: A tour guide is responsible for driving the coach during a tour.
3. It is the responsibility of a tour guide to advise tourists not to enter the sea beach during ________ or ________.
4. Which type of tour guide specializes in outdoor activities like hiking or wildlife safaris?
5. True or False: Tour guides should have strong communication and organizational skills.
6. Match the source of information with its description: Brochures
7. What is a key step in preparing tour guiding equipment?
8. True or False: Social media is considered an electronic version of word-of-mouth.
9. A tour guide should ensure all electronic devices are ________ before the tour starts.
10. Which of the following is NOT a type of tour operator?
11. True or False: A first aid kit is an essential piece of tour guiding equipment.
12. Match the tourism supplier with its role: Accommodation providers
13. What should a tour guide do if a GPS device fails during a tour?
14. True or False: A tour guide should conduct a briefing before the tour starts.
15. The process of gathering all items used during a tour is referred to as ________.
16. Which of the following is a key element of a tour report?
17. True or False: Debriefing should be conducted shortly after the tour concludes.
18. Match the feedback method with its description: Surveys
19. What is a common reason for guest complaints?
20. True or False: A tour report should include a detailed itinerary.
21. A tour guide must keep himself aware of changes in ________ at monuments.
22. Which tool is used to collect guest feedback electronically?
23. True or False: Tour guides should assist tourists with check-in and check-out processes.
24. Match the equipment with its description: Binocular
25. What should a tour guide do when handling a guest complaint?
26. True or False: A tour guide should use storytelling to enhance the tour experience.
27. A tour guide should conduct a ________ to gather feedback after the tour.
28. Which of the following is a type of tour report?
29. True or False: Tour guides should ensure the safety and security of group members.
30. Match the feedback channel with its description: Online reviews
31. What is an essential quality of a good tour guide?
32. True or False: A tour guide should be punctual and maintain timekeeping.
33. The process of evaluating suppliers involves assessing their ________ and ________.
34. Which of the following is a pre-tour activity?
35. True or False: Tour guides should provide medical treatment to tourists.
36. Match the tour guiding equipment with its use: First aid kit
37. What should a tour guide do if equipment is missing after a tour?
38. True or False: A tour guide should double-check the group list before bus departure.
39. A tour guide should store equipment in a ________ place to prevent damage.
40. Which of the following is a role of a tour operator?
41. True or False: Feedback forms are a method to collect guest feedback.
42. Match the debriefing step with its description: Introduction
43. What is a factor that can cause tour failure?
44. True or False: A tour guide should encourage tourists to keep the destination clean.
45. A tour guide should ensure that all ________ are fully stocked before a tour.
46. Which of the following is a digital reporting tool?
47. True or False: A tour guide should clarify inclusive and non-inclusive parts of the tour.
48. Match the tour guiding step with its description: Preparation
49. What should a tour guide do if a digital reporting system fails?
50. True or False: A tour guide should have a sense of humor to engage tourists.
🎉 You’ve completed the quiz! Good luck on your exam! 🎉
