Processing Reservations Quiz
This quiz is designed to assist Level 4 Tourism trainees in preparing for the upcoming National Examinations.
Prepared and designed by: OMOGUNWA EMMANUEL
Contact Number: +250782626710
Email: info@learncoga.online
1. What is the primary role of the front office in a hotel?
2. True or False: The room rack is located behind the front desk and shows the reservation and housekeeping status of guest rooms.
3. The ______ is used to store and track folios of registered guests at the front desk cash section.
4. Which tool is used to record various charges in the accounts of guests?
5. True or False: A credit card imprinter is used to make an imprint of the credit card as a method of payment.
6. What is the purpose of the Call Accounting System in the front office?
7. Which of the following is NOT a reusable tool used in the front office?
8. Room Rack is to reservation status as Key Rack is to ______.
9. True or False: Communication in the hospitality sector only involves verbal interactions.
10. The three integral elements of communication are Sender, Message, and ______.
11. Which mode of communication involves typing as the only method?
12. What is the first step in applying best practices for corresponding with guests?
13. True or False: Addressing guests by their names enhances the guest experience.
14. Match the communication type with its description: Verbal communication is to ______.
15. Which of the following is a source of reservation inquiries?
16. True or False: A guaranteed reservation ensures a room is held until a specific time after the guest’s scheduled arrival.
17. A ______ reservation is made when a room is blocked provisionally until the guest confirms.
18. Direct reservation is to individual traveler as Reservation network system is to ______.
19. Which method is used to identify guest needs?
20. What is the first step in identifying guest needs?
21. True or False: Tour operators are considered tourism suppliers.
22. Which of the following is NOT a type of tourism supplier?
23. The process of confirming a reservation includes contacting ______ to verify availability.
24. Match the tourism supplier with its role: Accommodation providers are to ______.
25. True or False: A paper reservation form is an electronic method of recording reservations.
26. Which payment method is least widely accepted by tourism providers?
27. What is one way to handle a guest’s complaint effectively?
28. Guest folio is to charges as Reservation form is to ______.
29. True or False: Guest services include only accommodation and food services.
30. Which technique is used to identify guest services in the tourism industry?
31. ______ pricing involves setting prices based on the perceived value to the customer.
32. True or False: Dynamic pricing adjusts prices based on demand and time.
33. Which factor should be considered when setting the price of tourism products?
34. What is the purpose of a guest folio in hotel accounting?
35. Guest account is to hotel guests as Non-guest account is to ______.
36. True or False: A charge voucher records charges like restaurant meals or spa services.
37. Which document is used to record cash payments made by a guest?
38. A ______ system organizes documents based on their creation or receipt dates.
39. True or False: Reservation reports provide actionable insights for hospitality management.
40. Match the accounting document with its purpose: Registration Card is to ______.
41. Which promotional tool involves paid non-personal presentations?
42. True or False: Sales promotion includes long-term incentives to encourage purchases.
43. ______ involves offering a more expensive version of a product to the customer.
44. Advertising is to paid promotion as Public Relations is to ______.
45. Which promotional activity offers a free product with a purchase?
46. True or False: Brochures are used to provide detailed information about a company’s services.
47. What is the purpose of a loyalty program in sales promotion?
48. Match the promotional tool with its description: Flyers are to ______.
49. Which currency type is widely accepted in international trade?
50. True or False: Currency fluctuation can impact the competitiveness of tourism exports.
🎉 You’ve completed the quiz! Good luck on your exam! 🎉
