Resort Tourism Services Quiz
This quiz is designed to assist Level 3 Tourism trainees in preparing for the upcoming National Examinations.
Prepared and designed by: OMOGUNWA EMMANUEL
Contact Number: +250782626710
Email: info@learncoga.online
1. What is the primary focus of resort tourism?
2. True or False: A resort typically offers more amenities than a hotel.
3. Fill in the blank: A ______ resort focuses on sustainability and minimizing environmental impact.
4. Which of the following is a type of resort tourism?
5. Match the resort type with its description: All-inclusive resorts
6. True or False: Hotels are generally located in more rural areas compared to resorts.
7. Fill in the blank: A warm ______ is a universal symbol of kindness when welcoming guests.
8. Which of the following is NOT a guideline for welcoming customers at a resort?
9. Fill in the blank: Resorts provide a wide range of services such as check-in services, concierge services, and ______.
10. Which type of information is provided at a resort?
11. True or False: Active listening involves interrupting the customer to clarify points.
12. Which resort in Rwanda is located in Musanze District?
13. Fill in the blank: A ______ handshake is linked with warmth and positivity.
14. Match the guest service with its description: Concierge Services
15. True or False: Resorts are typically located in urban areas to attract business travelers.
16. What is a key component of a tour package?
17. Fill in the blank: A tour guide provides insightful explanation of an attraction or site during ______.
18. Which factor should be considered while preparing a tour package?
19. True or False: Effective communication involves sharing information according to a common set of rules.
20. Which technique is used in tour guiding to enhance explanations?
21. Fill in the blank: A tour ______ is an advertised journey including accommodation and transportation.
22. Match the tour guiding technique with its purpose: Storytelling
23. True or False: Tour guides should avoid humor to maintain professionalism.
24. Which tool is used for tour guiding?
25. Fill in the blank: Tour guiding ethics include maintaining ______ in appearance and conduct.
26. Which is a tour guiding code of conduct?
27. True or False: Client complaints can lead to a damaged reputation for tourism enterprises.
28. Which is a common type of client complaint in tourism?
29. Fill in the blank: A sincere ______ can restore trust when handling complaints.
30. Match the complaint type with its subcategory: Service
31. True or False: Misleading advertising can cause client complaints.
32. What is the first step in handling customer complaints?
33. Fill in the blank: A tour report includes a detailed ______ outlining daily activities.
34. Which is an element of a tour report?
35. True or False: Tour reports are only used for marketing purposes.
36. What is the purpose of a tour report?
37. Fill in the blank: ______ is a key element in marketing that involves communicating value to customers.
38. Match the promotional technique with its description: Social media marketing
39. True or False: Influencer collaborations can promote a resort to a broader audience.
40. Which is a resort marketing tool?
41. Fill in the blank: A ______ website is essential for providing detailed resort information.
42. Which is a promotional mix element?
43. True or False: Sales promotion creates a sense of urgency to encourage bookings.
44. Which tool helps manage guest reviews?
45. Fill in the blank: ______ visuals are crucial for capturing guest attention.
46. Match the marketing tool with its purpose: Flyers
47. True or False: Booking systems like Res Nexus help manage online reservations.
48. What is a cause of client complaints in tourism?
49. Fill in the blank: A tour report helps in ______ management by tracking expenses.
50. Which is a step in writing a tour report?
🎉 You’ve completed the quiz! Good luck on your exam! 🎉
