PROVIDING RESORT TOURISM SERVICES

QUIZ


Resort Tourism Services Quiz

Resort Tourism Services Quiz

This quiz is designed to assist Level 3 Tourism trainees in preparing for the upcoming National Examinations.

Prepared and designed by: OMOGUNWA EMMANUEL

Contact Number: +250782626710

Email: info@learncoga.online

1. What is the primary focus of resort tourism?

2. True or False: A resort typically offers more amenities than a hotel.

3. Fill in the blank: A ______ resort focuses on sustainability and minimizing environmental impact.

4. Which of the following is a type of resort tourism?

5. Match the resort type with its description: All-inclusive resorts

6. True or False: Hotels are generally located in more rural areas compared to resorts.

7. Fill in the blank: A warm ______ is a universal symbol of kindness when welcoming guests.

8. Which of the following is NOT a guideline for welcoming customers at a resort?

9. Fill in the blank: Resorts provide a wide range of services such as check-in services, concierge services, and ______.

10. Which type of information is provided at a resort?

11. True or False: Active listening involves interrupting the customer to clarify points.

12. Which resort in Rwanda is located in Musanze District?

13. Fill in the blank: A ______ handshake is linked with warmth and positivity.

14. Match the guest service with its description: Concierge Services

15. True or False: Resorts are typically located in urban areas to attract business travelers.

16. What is a key component of a tour package?

17. Fill in the blank: A tour guide provides insightful explanation of an attraction or site during ______.

18. Which factor should be considered while preparing a tour package?

19. True or False: Effective communication involves sharing information according to a common set of rules.

20. Which technique is used in tour guiding to enhance explanations?

21. Fill in the blank: A tour ______ is an advertised journey including accommodation and transportation.

22. Match the tour guiding technique with its purpose: Storytelling

23. True or False: Tour guides should avoid humor to maintain professionalism.

24. Which tool is used for tour guiding?

25. Fill in the blank: Tour guiding ethics include maintaining ______ in appearance and conduct.

26. Which is a tour guiding code of conduct?

27. True or False: Client complaints can lead to a damaged reputation for tourism enterprises.

28. Which is a common type of client complaint in tourism?

29. Fill in the blank: A sincere ______ can restore trust when handling complaints.

30. Match the complaint type with its subcategory: Service

31. True or False: Misleading advertising can cause client complaints.

32. What is the first step in handling customer complaints?

33. Fill in the blank: A tour report includes a detailed ______ outlining daily activities.

34. Which is an element of a tour report?

35. True or False: Tour reports are only used for marketing purposes.

36. What is the purpose of a tour report?

37. Fill in the blank: ______ is a key element in marketing that involves communicating value to customers.

38. Match the promotional technique with its description: Social media marketing

39. True or False: Influencer collaborations can promote a resort to a broader audience.

40. Which is a resort marketing tool?

41. Fill in the blank: A ______ website is essential for providing detailed resort information.

42. Which is a promotional mix element?

43. True or False: Sales promotion creates a sense of urgency to encourage bookings.

44. Which tool helps manage guest reviews?

45. Fill in the blank: ______ visuals are crucial for capturing guest attention.

46. Match the marketing tool with its purpose: Flyers

47. True or False: Booking systems like Res Nexus help manage online reservations.

48. What is a cause of client complaints in tourism?

49. Fill in the blank: A tour report helps in ______ management by tracking expenses.

50. Which is a step in writing a tour report?

πŸŽ‰ You’ve completed the quiz! Good luck on your exam! πŸŽ‰

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