Book Travel Services Quiz
This quiz is designed to assist Level 3 Tourism trainees in preparing for the upcoming National Examinations.
Prepared and designed by: OMOGUNWA EMMANUEL
Contact Number: +250782626710
Email: info@learncoga.online
1. Who is known as the “Father of the Travel Agency Industry”?
2. True or False: The travel agency industry dates back to ancient times.
3. What does GDS stand for in the context of travel services?
4. Fill in the blank: A travel agency simplifies the process of planning a trip by booking ____, cruises, and hotels.
5. Which of the following is NOT a basic customer buying need according to the manual?
6. True or False: IATA accreditation is mandatory for all travel agencies worldwide.
7. What is the maximum weight for a single checked bag according to international regulations?
8. Which organization provides accreditation for travel agents in the United States?
9. Match the meal plan abbreviation with its meaning: AP
10. Which of the following is a key competency for travel agents?
11. True or False: A passport is a document issued by a government to identify citizenship.
12. What is the purpose of ecotourism?
13. Fill in the blank: A ____ is a digital file containing passenger information and itinerary details.
14. Which of the following is a restricted item in baggage?
15. True or False: Bleisure travel combines business and leisure activities.
16. What does IATA stand for?
17. Which of the following is a mode of receiving travel inquiries?
18. Fill in the blank: ____ is the process of transporting passenger luggage through an airport.
19. True or False: A visa is issued by the traveler’s country of origin.
20. Which Maslow’s need is at the top of the hierarchy?
21. What is the maximum length for carry-on baggage?
22. True or False: Digital payments include PayPal and Venmo.
23. Which of the following is a benefit of satisfying tourists according to Horner and Swarbrooke?
24. Fill in the blank: A travel agent uses ____ skills to secure affordable rates for clients.
25. What does ARC stand for in the travel industry?
26. True or False: An Electronic Miscellaneous Document (EMD) tracks charges outside a ticket.
27. Which of the following is a form of digital payment?
28. Match the term with its definition: PNR
29. True or False: A travel agent needs a large number of employees to start a business.
30. What is the primary role of a travel agent?
31. Which of the following is a key skill for travel agents?
32. Fill in the blank: ____ travel is a growing trend combining business and leisure.
33. True or False: Money orders are considered safer than paper checks.
34. What is the maximum weight for a bag to avoid being labeled as “heavy luggage”?
35. Which of the following is a mode of payment for travel services?
36. True or False: All travelers leaving Rwanda must declare goods to customs.
37. What does the term “piece concept” refer to in baggage allowance?
38. Fill in the blank: A travel agent must check ____ before processing hotel bookings.
39. True or False: Automation has led to a rise in online bookings.
40. Which need is NOT part of Maslow’s hierarchy according to the manual?
41. What is the role of a payment gateway in transactions?
42. True or False: A travel agency can operate without a niche market.
43. Which of the following is a restricted good for import/export in Rwanda?
44. Fill in the blank: A ____ is issued by a consulate to permit entry into a country.
45. True or False: Refunds for flight bookings can take up to 6 months.
46. What does the term “TST” stand for in ticketing?
47. Which of the following is a benefit of IATA accreditation?
48. True or False: Travel agents use IT skills to manage bookings.
49. Fill in the blank: ____ tourism focuses on responsible travel to natural areas.
50. Which of the following is a key attitude for travel agents?
🎉 You’ve completed the quiz! Good luck on your exam! 🎉
