Handling Ground Services Quiz

1. What is the main purpose of reconfirming tour services?

2. True or False: Ground handling includes services essential for the take-off and landing of an aircraft.

3. Complete the sentence: ________ transport is a form of sustainable transportation using human muscle-power.

4. Which of the following is a type of commercial ground transportation service?

5. The relationship between a tour guide and a tourist is similar to:

6. Match the type of tourist attraction with its description:

A. Natural Attractions – 1. Man-made places built to attract visitors

B. Heritage Attractions – 2. Products of nature like waterfalls and mountains

C. Purposeful Built Attractions – 3. Historic and cultural sites like ruins

7. What should be included in a client’s welcome kit?

8. True or False: Overbooking is encouraged in the hotel industry.

9. What is the purpose of a pre-tour briefing?

10. Complete the sentence: A ________ reservation requires payment in advance.

11. Which of the following is NOT a type of tour briefing?

12. The process of checking in at a hotel is similar to:

13. Match the emergency type with its description:

A. Pre-emergency – 1. Operations after the emergency for recovery

B. Life-saving – 2. Operations with sufficient warning for evacuation

C. Post-emergency – 3. Operations with insufficient warning for rescue

14. True or False: A non-guaranteed reservation requires payment at the time of check-in.

15. What is the first step in responding to an emergency situation?

16. Complete the sentence: ________ is a type of mitigation technique that involves modifying buildings to protect them from hazards.

17. Which of the following is a client-oriented emergency?

18. The relationship between a hotel check-in and a reservation is similar to:

19. True or False: A no-show guest is one who has a guaranteed reservation but does not check in for 3 days from the arrival date.

20. What does FAQ stand for in the context of a client welcome kit?

21. Match the mitigation technique with its action:

A. Prevention – 1. Modifying buildings to protect from hazards

B. Property Protection – 2. Regulatory actions to reduce hazard losses

C. Public Education – 3. Informing citizens about hazards

22. Complete the sentence: ________ is the process of collecting client information during hotel check-in.

23. Which of the following is a step in hotel check-out procedures?

24. True or False: Departure transfer is the final travel service aimed at generating long-term customer relations.

25. The process of handling emergencies is similar to:

26. What is the role of frontline staff in tourism?

27. Complete the sentence: A ________ is a guest who arrives without a reservation.

28. True or False: All hotel buildings on the West Lafayette campus have fire suppression systems.

29. Which of the following is a type of mitigation technique?

30. Match the emergency procedure with its action:

A. Active Shooter – 1. Move to higher ground

B. Flood – 2. Lock or barricade yourself inside

C. Earthquake – 3. Take cover under a desk

31. What is the purpose of a departure transfer?

32. True or False: A tour briefing includes providing tour commentaries.

33. Complete the sentence: ________ is a type of emergency operation conducted with sufficient warning.

34. Which of the following is included in a client welcome kit?

35. The relationship between a tourist attraction and a visitor is similar to:

36. What is the definition of ground handling?

37. True or False: All guests must be welcomed warmly at the hotel to create a positive first impression.

38. Complete the sentence: A ________ is a type of guest who may leave without paying.

39. Which of the following is a step in the emergency management process?

40. Match the hotel procedure with its description:

A. Check-in – 1. Guest leaves the hotel

B. Check-out – 2. Guest arrives and registers

C. Registration – 3. Collecting client information

41. What is the purpose of a client welcome kit?

42. True or False: A tour guide should provide their phone number to tourists for emergencies.

43. Complete the sentence: ________ is a type of tourist attraction protected by UNESCO.

44. Which of the following is a common mitigation action?

45. The relationship between a departure transfer and customer satisfaction is similar to:

46. What is the role of a tour guide during a pre-tour briefing?

47. True or False: Evacuation is notified by audible alarms and flashing lights.

48. Complete the sentence: A ________ is a type of emergency caused by human actions.

49. Which of the following is NOT an emergency situation?

50. Match the emergency management step with its description:

A. Preparedness – 1. Actions to return to normal conditions

B. Response – 2. Activities to enhance disaster response

C. Recovery – 3. Actions during a hazard impact