Maintaining Airline Customer Services Quiz
This quiz is designed to assist Level 4 Tourism trainees in preparing for the upcoming National Examinations.
Prepared and designed by: OMOGUNWA EMMANUEL
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Email: info@learncoga.online
1. What is the primary purpose of customer service in an airline?
2. True or False: A boarding pass is required for both domestic and international flights.
3. The process where passengers register their presence on a flight is called ______.
4. Which of the following is NOT a type of air trip itinerary?
5. True or False: Passengers in economy class typically receive the same baggage allowance as those in business class.
6. Match the term to its definition: Flight Information Display System (FIDS)
7. Which document is essential for international travel and must have at least 6 months validity?
8. True or False: The flight purser is responsible for making announcements through the PA system.
9. A ______ is an airline ticket where the destination and/or origin are not the same in both directions.
10. Check-in is to passenger registration as boarding is to ______.
11. What is the maximum weight for a single piece of checked baggage in economy class according to standard airline policies?
12. True or False: Airport lounges are accessible to all passengers regardless of ticket class.
13. The area where passengers retrieve their checked luggage upon arrival is called ______.
14. Which of the following is a major Global Distribution System (GDS)?
15. True or False: The flight attendant’s primary role is to ensure passenger safety.
16. Match the term to its definition: Boarding pass
17. What is the typical carry-on baggage size limit?
18. True or False: A visa is always required for international travel.
19. The electronic screens displaying real-time flight information are called ______.
20. Flight purser is to cabin crew as captain is to ______.
21. Which class of service offers the highest level of comfort and privacy?
22. True or False: All sharp objects must be packed in checked baggage.
23. The process of passengers getting onto the airplane is called ______.
24. What is the role of the flight purser during a flight?
25. True or False: Airport lounges typically offer complimentary food and beverages.
26. Match the term to its definition: Carry-on baggage
27. Which of the following is a benefit of airport lounge access?
28. True or False: A passenger’s boarding pass includes their seat assignment.
29. The building where passengers check-in and board flights is called a ______.
30. Baggage claim is to arriving passengers as check-in is to ______ passengers.
31. What should airline staff do to welcome passengers at the airport?
32. True or False: Passengers are allowed to carry lighters in their checked baggage.
33. The announcement made before boarding begins is called a ______ announcement.
34. Which of the following is a facility typically found in an airport lounge?
35. True or False: The captain typically makes an announcement before takeoff.
36. Match the term to its definition: Check-in
37. What is the purpose of verifying travel documents before boarding?
38. True or False: Business class passengers may have a higher baggage allowance than economy class.
39. The system used to book flights and other travel services is called a ______.
40. Lounge is to comfort as terminal is to ______.
41. What should be included on a passenger’s boarding pass?
42. True or False: Passengers with special needs receive priority during pre-boarding.
43. The person responsible for overseeing the cabin crew is called the ______.
44. What is one activity involved in directing passengers to the flight?
45. True or False: A passenger’s ticket includes their frequent flyer information.
46. Match the term to its definition: Security check
47. What is the purpose of a baggage claim area?
48. True or False: The safety briefing is conducted by the cabin crew before takeoff.
49. The unique code used to identify a passenger’s booking is called a ______.
50. Boarding pass is to flight access as passport is to ______.
🎉 You’ve completed the quiz! Good luck on your exam! 🎉
